Need some assistance with creating your videos? Have questions about the editing features? Couldn't find what you're looking for in our Help Center?
Simply reach out to our support team and have your questions answered!
You can contact us using the Contact Support button on the app (dedicated support form - link), or by clicking "Submit a Request" at the bottom of each article in the help center.
Please make sure you are logged into your Magisto account when submitting a request.
The support team's hours of operation are Sunday - Thursday, 05:00 - 16:00 (UTC/GMT), with priority customer support for Business subscribers after the regular business hours.
Magisto does not offer phone support. Phone support is not very efficient for the type of technical support we offer, which usually involves exchanging links and logs and often involves processes with built-in wait times (like waiting for a video to upload). Focusing on email support allows us to efficiently serve our video makers.