There are three ways to log into Magisto: Email, Facebook or Google accounts.
Please make sure you log into your Magisto account (either on your mobile device or via our website) using the same credentials used when upgrading the account or creating a video.
If you have more than one Magisto account and wish to merge them into one, the following steps are required:
- Log in to each account and submit a new ticket (settings --> contact support or use this link - www.magisto.com/support) so our team can validate and verify your identity. This is a mandatory security measure.
- Inform our Support team which account should be used as your primary account (they will merge the other account into the primary one).
Rest assured, you will not lose any of your videos when performing this. All of your information is stored in the cloud and will still be available for you!
For full instructions, you can simply reach out to our Support team (settings --> contact support or use this link - www.magisto.com/support).